When was the last time that senior managers in your organization worked in customer service? Customer service is much more…
A blog about ecommerce, customer service and sales
Is the sharing economy feminist? That’s the question that’s been percolating lately, but we think that’s the wrong question to…
Building a company is not about just selling your products or services, it’s also about the experience that you provide…
Every business, and especially every small business, occasionally faces the question “Should I outsource this task/role, or not?” When assignments…
It often happens that retailers inevitably come to the conclusion that their current platform cannot keep up with competition and customers’ expectations & needs. That’s when they begin to consider re-platforming.
To help our readers fully understand what re-platforming is exactly, when one needs to start considering it and what is the best way to do it, I sat down with one of the field’s experts, Mr John Costello. John gave me and thus you, all the info you need to make the right and educated decisions when it comes to replatforming.
Customer service is the lifeblood of business success.
However it seems that a lot of businesses are still making some fairly fundamental mistakes when it comes to supporting their online customers.
These are some of the most common, and easy to resolve mistakes that we at XSellco come across on a daily basis.
A customer experience is determined by how customers perceive their interactions with your company. A good customer experience is one that customers feel is useful, usable and enjoyable.
But how can eCommerce companies make sure their customers receive a useful, usable and enjoyable experience?
We Will Never Spam.