A blog about ecommerce, customer service and sales

How to Use Live Chat to Increase Sales
Jun 8

“Having a live chat software on your website never promises it will be easy and profitable to man it. Also, the big promise that comes with live chat to increase conversion is out of reach for many merchants”
Can you identify with this statement? Well, you are definitely not the only one!
Proonto’s COO Yoel Feldman, sat down with Kunle Campbell from 2X eCommerce and explained all about how Proonto faces these challenges.
Yoel explains how every eCommerce business, with any kind of budget, can staff and operate a live chat software in the most profitable and convenient way.
Can you identify with this statement? Well, you are definitely not the only one!

Read more

Why Virtual Team Building is So Popular
May 28

Higher levels of expertise, cost effectiveness, efficiency- these are just some of the reasons virtual team (VT) building has become so popular in the last ten years.
But despite the clear benefits, there are still aspects of VT that prevent businesses from choosing it.

However, we at Proonto believe that with creativity and hard work, a solution can be found to every problem and challenge.
In the list below we confronted the most known challenges of virtual team building and most importantly- how we solve them.

Read more

How to Use Live Chat to Sell Health & Beauty Products Online (Part #2)
May 20

Welcome back to part #2! Last week I covered skin care, so now prepare yourselves for this week guide: regulated home medical products: pain relief systems / hair removal system / skin rejuvenation systems .

All of these products are for people with pre existing problems.
These are clients that have probably tried doctors and products in the past, so from the beginning they are going to be cautious.
For this reason alone you have to be factual, compliant to their needs and relate to the results that they desire.

Read more

May 7

Buying skin care on or off line can be a chore. You need to know your skin type, ingredients, how much to use and when.

For selling skin care online you need to answer all of these questions and more but at the same time, build your client’s confidence in buying online without actually touching the product.

A customer who is looking at health and beauty products online generally falls under two categories:

Someone who wants to rejuvenate their skin for longer ( look younger)
Someone who suffers from a skin condition that would like to solve this ongoing issue.
Both are curious at how this can be achieved ( many have tried products in the past and want to know how your’s are different).

Lets split the two categories so that you can see each technique I use for selling skin care online:

Read more

How to Use Live Chat to Sell Shoes Online
Apr 29

In order to sell shoes online via live chat, the first thing you have to do is let customers know you understand their needs and wants. They need to feel that you know the features and benefits of every shoe displayed on the website.
While each person may be driven by a different reason to shop, I approach every customer with the same method:

Read more

How do eBay Templates help Increase Sales?
Apr 14

This following post was written by Andrew Pinner from Frooition.

Most well-known for designing eBay Templates, Frooition have had over 10 years’ experience developing eBay templates that increase sales.

How does a design increase sales?

There are a number of features that help increase sales, and ultimately it does differ depending upon the product.

Design will increase sales through the following techniques:

Read more

How to Use Consumer Psychology to Increase Conversion Rate
Apr 7

As we know, when it comes to online shopping, scientist have been able to reveal some of the most introverted and critical consumer insights & thoughts.

That means they supplied us with the first step towards optimizing our website which as we all know optimally leads to conversion rate increase. However the second step is to learn how to use that information to our advantage, which means taking the theoretical material and processing it into practical changes and actions.

And most importantly- how can we answer to our customers most inner and unconscious desires?

Read more

Mar 25

“Always remember that you are absolutely unique. Just like everyone else.”
I’m quite sure that when Margaret Mead said this wonderful sentence she did not refer to eCommerce, but if the shoe fits…

Competition in the eCommerce business can be harsh and exhausting, but it can also act as an incentive. Push yourself and your team to provide customers with the best experience because eventually that is what will make you stand out.
Have a look at this list below and see how you can use your website to upgrade your customer experience.

Read more

Mar 12

Imagine walking into an average sized brick and mortar store.

You walk in confidently as you know exactly what you want.

But after walking around for a few minutes, you begin to feel frustrated because you just can’t find what you’re looking for. There are so many options, models and colors that you begin to feel a bit overwhelmed.
However, the thing that annoys you most is that there are no salespeople around offering to help you with your purchase.
So naturally, you exit the store with no intention of ever coming back.

Sound harsh right? Well, when you don’t staff your online store with qualified sales and customer service associates it’s kind of the same deal.

Don’t get me wrong, there are substantial differences between a brick and mortar store to an online one, but why should having qualified personal be a privilege only physical stores get to enjoy?

Don’t you think online stores should be able to offer their customers the same friendly, personalized and efficient service as brick and mortar stores do?

Read more

Free Blog Updates

Stay up to date with today’s
hottest eCommerce trends,
tips and statistics.


We Will Never Spam.