A blog about ecommerce, customer service and sales

18 Tips to Rock Your Next Video Chat
Jan 8

Would you be surprised to know that the world’s first video chat was conducted way back in 1936?
Of course it was nothing like the video chat we know today, but nevertheless, that’s where it started. That’s when people first realized the emotional and practical power live video chat has.
Even though the video chat we use today is much more advanced, the basic idea stays the same; eye contact generates trust.

That’s why in the past few years we’ve been seeing more and more eCommerce businesses using live video chat to communicate with their customer. Live video chat simulates a physical store front and gives the customer the possibility to speak to a real person.

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32 Inexpensive Tools to Grow Your eCcommerce Business
Dec 24

If you’ve been in the eCommerce business for more than one day, then you must have heard of or encountered online businesses who know how to successfully utilize today’s technology and eCommerce tools to grow their business and increase revenue.
In order to save you valuable time and money- I’ve spent the last few months researching today’s hottest tools for eCommerce businesses and to make it super convenient for you, gathered them all to one FREE guidebook.

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A Few Quick Tips to Help You Find the Best Remote Employees
Nov 8

According to Forrester Research’s US Telecommuting Forecast “34 million Americans currently work from home” and there are so many good reasons for why. Remote working has proven to have significant financial benefits, but more importantly, data shows it improves employee satisfaction- which we all know does wonders to the company.

However, as all things good in life, achieving this kind of success can be challenging and requires the right people filling the right jobs. This means that in order to reach the full potential remote working has to offer, you need to know what to exactly what to look for in a remote employee.
Luckily for you, we’ve put together a simple and consist list of the must have traits and qualifications every remote employee must have.

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10 Proven Strategies to Optimize your eCommerce Website
Oct 23

A good and memorable shopping experience is made up of so many components and in today’s reality there is always something new and innovative out there promising to upgrade our customer’s experience and increase our revenue.
But as always- there are some basics your visitors and customers expect to see and get when visiting your ecommerce site. So in order to make it super easy for you to give your customers everything they need and more, I present to you the top 10 eCommerce site essentials.

What do you think made it in the top 10? Let’s start the count down!

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Sell Like a Top Retail Brand
Oct 7

Ever wished you had the chance to sit down with a CEO or founder of a successful retail brand and ask what their success secret is? Well, even though I can’t really arrange that meeting for you, what I can do is present the words of wisdom from the most successful people in the retail business.
Well, even though we can’t really arrange that meeting for you, what we can do is present the most valuable words of wisdom from the most successful people in the business.

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Is your Customer Service Bringing Back Customers?
Sep 29

Theodore Roosevelt had once said that “People don’t care how much you know until they know how much you care.” Superb customer service is just about that- thinking outside the box, going the extra mile and building a meaningful relationship with your customer.

This may sound simple and easy to do, but in fact delivering outstanding customer service demands around the clock attention and devotion. In this article I am happy to share the 3 fundamentals for good customer support

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Sep 16

We all know that customer service and customer experience are two completely different things. But the big question is why they are so different and how the difference effects our lives.

So what is the difference?

According Jerry Gregoire, chief information officer at Dell, there is one BIG difference: “Customer experience is the next competitive battleground.”
But before drawing out our weapons and stepping out to the battlefield, we must first understand and define what exactly customer experience is and how it is different from customer service.

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